Overview

Bitvavo is a European cryptocurrency exchange that allows users to buy, sell and store digital assets. Logging into Bitvavo is the gateway to trading, deposits, withdrawals and account management. This guide covers the standard login flow, mobile sign-in, common problems and practical fixes so you can regain access quickly and securely.

How to log in (web)

  1. Open your browser and go to https://bitvavo.com.
  2. Click Log in (top-right). You will be taken to the secure sign-in page.
  3. Enter the email address you used to register and your password.
  4. If you have two-factor authentication (2FA) enabled, enter the code from your authenticator app (e.g., Google Authenticator or Authy) when prompted.
  5. Once validated, you will be redirected to your Bitvavo dashboard.

Tip: Always check the URL and SSL padlock before entering credentials. Official Bitvavo domains always start with https://.

Mobile app login

Download the official Bitvavo app from your device store (App Store or Google Play). Open the app, tap Log in, enter your email and password, then complete 2FA if required. The mobile app supports biometric unlock (Face ID / Fingerprint) after the first successful login for convenience and security.

Troubleshooting common login issues

  • Incorrect password: Use the "Forgot password" link on the login page to request a reset email. Follow the link and choose a strong, unique password.
  • 2FA code not accepted: Verify your phone’s time is set to automatic — time drift often causes failed TOTP codes. If problems persist, use your backup codes or follow the account recovery steps below.
  • Login button greyed out or page not loading: Clear cache, try a private/incognito window, or try a different browser/device.
  • Account locked or suspicious activity: Bitvavo may temporarily lock accounts. Contact Bitvavo Support and follow their verification steps to restore access.

Account recovery & 2FA reset

If you cannot access your authenticator app or lost access to the phone associated with 2FA, use any backup recovery codes you saved when enabling 2FA. If backup codes are not available, open a support ticket with Bitvavo and be prepared to provide identity verification — typically government ID, selfie, and account-related evidence (addresses, recent transactions).

Security best practices

  • Enable 2FA with an authenticator app (avoid SMS 2FA if possible).
  • Use a unique, strong password and a reputable password manager.
  • Keep your recovery codes safe, offline and encrypted.
  • Beware of phishing — never click login links in random emails. Always type bitvavo.com directly into the address bar.

Contact & official resources

For account-specific help, visit Bitvavo’s support portal on the official website or reach out through the app. Helpful pages include the help center and the security pages on Bitvavo’s site. When contacting support, include non-sensitive details (e.g., registered email and a clear description of the issue) but never share your password or full 2FA codes in messages.